SHIPPING TIMETABLE

tomford.com.au orders are dispatched on business days (Monday - Friday, excluding public holidays). To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day for delivery.

While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these times.

STANDARD SERVICE: Complimentary Standard Delivery on all orders.
EXPRESS DELIVERY: We do not offer express shipping at this current time.

Estimated delivery times from warehouse dispatch:

Standard Delivery
NSW Metro: 2 business days
NSW Regional: 3 - 4 business days
VIC Metro: 2 - 3 business days
VIC Regional: 3 - 5 business days
QLD Metro: 2 - 3 business days
QLD Regional: 2 - 12 business days
TAS Metro: 3 - 5 business days
TAS Regional: 13 – 17 business days
SA Metro: 2 - 4 business days
SA Regional: 2 - 5 business days
WA Metro: 4 - 5 business days
WA Regional: 5 - 8 business days
NT Metro: 4 - 7 business days
NT Regional: 6 - 13 business days
ACT: 2 business days

Express Delivery
NSW Metro: 1 business day
NSW Regional: 1 - 3 business days
VIC Metro: 1 business day
VIC Regional: 2 - 3 business days
QLD Metro: 1 business day
QLD Regional: 1 - 4 business days
TAS Metro: 1 business day
TAS Regional: 1 – 4 business days
SA Metro: 1 business day
SA Regional: 2 - 4 business days
WA Metro: 1 - 2 business days
WA Regional: 3 - 6 business days
NT Metro: 3 - 4 business days
NT Regional: 4 - 5 business days
ACT: 1 business day

Click here to check if your suburb is within the Express Post network.
Check the status of your order by going to Track My Order.

Please note: Not all products are available for Express Delivery. Products that are not available for Express Delivery include - but are not limited to: Perfumes and Colognes.

SHIPPING RESTRICTIONS

All orders require a signature upon delivery unless customers select “Authority To Leave” through their My Post account.

We will deliver the goods in accordance with the delivery option selected by you during the order process.

• To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day.

• Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays). Orders may be delivered in one or more parts.

• We do not accept any liability whatsoever for delayed delivery caused by any third party outside of our reasonable control. As soon as you have received the goods, you will assume all risk in the goods.

• Please be aware that the driver will only leave the parcel if there’s a safe place on the property. If you are not there to sign for your order or there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office.

• If you select “Authority To Leave”, we regret we cannot be held liable for any lost or stolen parcels and therefore we cannot offer any replacement orders or refunds.

• We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

• Tom Ford Australia Online ships all orders from Sydney via Australia Post for Australian orders. Delivery lead times will be based on location. Delivery areas further away from Sydney and rural addresses will result in longer lead times.

• For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.

Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received and your order has been accepted by us. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 business days of receipt by accessing our returns portal here.

We're sorry we only deliver online orders to Australian addresses.

Online Returns and Cancellation Policies & Procedures

We hope you love your order. If you’re not completely satisfied, you may return eligible items purchased from Tom Ford Beauty Online within 14 business days of delivery for a refund or exchange. To qualify for a return:

• Items must be unused and in original condition

• Proof of purchase is required

• Returns must be made within 14 business days of delivery

Please note that refunds exclude any initial delivery charge and gift wrap charge, if applicable (except in the case of damaged and faulty items - see below). We cannot accept items that we reasonably believe have been used, except those covered under our Perfect Match Guarantee. Your rights under this policy are in addition to your rights under the Australian Consumer Law.

If you made your purchase through a partnered retailer (Adore Beauty, David Jones, Mecca or Myer) or an airport location, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. You can view our list of authorised retail locations here.

For all returns below, please contact consumer care HERE.

1. Ordered Incorrect Item

If you change your mind about your purchase, we’re happy to accept your return, provided the following:

• The item is unopened, unused, and in original packaging.

• If the purchase included a Gift with Purchase (GWP), the gift must be returned along with the purchased item. If the gift is not returned, your refund may be reversed or denied upon inspection, and the items will be sent back to you.

• Returns must be made within 14 business days.

2. Faulty/Damaged

If you believe your item is faulty or was damaged in transit:

• Contact us within 14 business days of delivery

• Provide clear photos of the fault and packaging

Our team will assess and advise whether a replacement, exchange or refund will be provided

3. Incorrect Colour Match

If your selected shade isn’t the right match, and your request is in line with our Perfect Match Guarantee, then please contact our Consumer Care team:

• Please include the shade you originally purchased and the shade you would prefer instead

• Our team will review your request and guide you through the next steps for an eligible exchange.

Free Gifts:

All offers including, (samples, gift sets and bags, full size product, discounts) are only offered free of charge when supplied with an authorised and fully completed purchase. Any purchase that is cancelled and refunded, requires the customer to return the purchase including the free of charge item(s). Partially cancelled and refunded purchases require the customer to return the partially cancelled purchase including the free of charge item(s) if the final purchase amount is below the offer qualifier.

Returned to Sender Parcels:

Any orders that are undelivered and Returned to Sender will be issued a full refund less any shipping fees once the items are received back at our warehouse. Please note that we are unable to resend returned orders, and a new order will need to be placed.

Return Processing Timeframes

Once your item(s) have been delivered to our warehouse, please allow up to 7 business days for our Returns Team to process your exchange or refund. You will be contacted once this has been completed.