SHIPPING TIMETABLE

tomford.com.au orders are dispatched on business days (Monday - Friday, excluding public holidays). To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day for delivery.

While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these times.

STANDARD SERVICE: Complimentary Standard Delivery on all orders.
EXPRESS DELIVERY: We do not offer express shipping at this current time.

Estimated delivery times from warehouse dispatch:

Standard Delivery
NSW Metro: 2 business days
NSW Regional: 3 - 4 business days
VIC Metro: 2 - 3 business days
VIC Regional: 3 - 5 business days
QLD Metro: 2 - 3 business days
QLD Regional: 2 - 12 business days
TAS Metro: 3 - 5 business days
TAS Regional: 13 – 17 business days
SA Metro: 2 - 4 business days
SA Regional: 2 - 5 business days
WA Metro: 4 - 5 business days
WA Regional: 5 - 8 business days
NT Metro: 4 - 7 business days
NT Regional: 6 - 13 business days
ACT: 2 business days

Express Delivery
NSW Metro: 1 business day
NSW Regional: 1 - 3 business days
VIC Metro: 1 business day
VIC Regional: 2 - 3 business days
QLD Metro: 1 business day
QLD Regional: 1 - 4 business days
TAS Metro: 1 business day
TAS Regional: 1 – 4 business days
SA Metro: 1 business day
SA Regional: 2 - 4 business days
WA Metro: 1 - 2 business days
WA Regional: 3 - 6 business days
NT Metro: 3 - 4 business days
NT Regional: 4 - 5 business days
ACT: 1 business day

Click here to check if your suburb is within the Express Post network.
Check the status of your order by going to Track My Order.

Please note: Not all products are available for Express Delivery. Products that are not available for Express Delivery include - but are not limited to: Perfumes and Colognes.

SHIPPING RESTRICTIONS

All orders require a signature upon delivery unless customers select “Authority To Leave” through their My Post account.

We will deliver the goods in accordance with the delivery option selected by you during the order process.

• To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day.

• Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays). Orders may be delivered in one or more parts.

• We do not accept any liability whatsoever for delayed delivery caused by any third party outside of our reasonable control. As soon as you have received the goods, you will assume all risk in the goods.

• Please be aware that the driver will only leave the parcel if there’s a safe place on the property. If you are not there to sign for your order or there is no safe place to leave the parcel, a notification card will be left at the delivery address advising that the parcel can be collected from a nearby Post Office.

• If you select “Authority To Leave”, we regret we cannot be held liable for any lost or stolen parcels and therefore we cannot offer any replacement orders or refunds.

• We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

• Tom Ford Australia Online ships all orders from Sydney via Australia Post for Australian orders. Delivery lead times will be based on location. Delivery areas further away from Sydney and rural addresses will result in longer lead times.

• For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.

Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received and your order has been accepted by us. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 business days of receipt by accessing our returns portal here.

We're sorry we only deliver online orders to Australian addresses.

Online Returns and Cancellation Policies & Procedures

Date of Last Update: 15th April 2025

We hope that you are delighted with your order. However, if you change your mind or are not entirely satisfied with your products purchased from Tom Ford Australia Online, you may return any item in its original, unused condition, with proof of purchase for a full refund or exchange within 14 business days from delivery (except in the case of damaged and faulty items - see below). Please note that refunds exclude any initial delivery charge and gift wrap charge, if applicable. Your rights under this Returns & Exchanges Policy are in addition to any rights or remedies you have under law, including the Australian Consumer Law.

If you made your purchase through a partnered retailer (e.g., David Jones, Mecca, Myer,) an airport location, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. You can view our list of authorised retail locations here.

Conversely, if you’ve purchased products on Tom Ford Australia Online, you must return them in accordance with the procedure outlined here and not directly to a partnered retail location.

We cannot accept returned goods that we reasonably believe have been used, except where there has been a breach of your Consumer Rights (see Damaged, Faulty or Incorrect Items below).

Refunds and Exchanges can take up to 14 business days to be processed after we receive your return. Refunds exclude any initial delivery charge and gift wrap charge (if applicable) and will be made against the original payment method used.

All promotional offers including, (samples, gift sets and bags, full size product, discounts) are only offered free of charge when supplied with an authorised and fully completed purchase. Any purchase that is cancelled and refunded, requires the customer to return the purchase including the free of charge items. Partially cancelled and refunded purchases require the customer to return the partially cancelled purchase including the free of charge items if the final purchase amount is below the offer qualifier for the free of charge item.

An exchange can be made for an item of the same value. Please specify the item you wish to exchange for when you return the product.

Return to Sender – if your order has been returned to us, we will email you to confirm your address details. Please allow up to 10 business days for your order to be redelivered. Please note, if your shipping address is a place of business, you need to specify the Business Name for error-free delivery.

THE RETURNS PROCESS

STEP 1. – COMPLETE THE DOCUMENTATION
Click here to access the Returns Portal and complete all required details, including your purchase order number, as we will use this as your proof of purchase. If applicable, please include the items you would like in your exchanged order. Please note that we cannot accept returned goods that we reasonably believe have been used, except those where there has been a breach of your Consumer Rights (see Damaged, Faulty or Incorrect Items below).

STEP 2. – RETURN THE PRODUCT
Goods must be returned to us in their original, unused condition (except where there has been a breach of your Consumer Rights (see Damaged, Faulty or Incorrect Items below)) at our distribution centre within 14 business days of delivery or as otherwise set out in the Damaged, Faulty or Incorrect Items section below. Please ensure that the returned parcel is properly sealed and that you have completed the details in the Returns Portal. Please be sure to indicate whether you require a refund, exchange or replacement and the product you want in your exchange (if applicable).

STEP 3. – PROCESSING THE REFUND
Refunds, exchanges or replacements will be processed within 14 business days of us receiving the item back. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery once the request has been processed. You will receive a confirmation email notification from our Customer Service Team.

DAMAGED/FAULTY/INCORRECT ITEMS

As a consumer you have certain rights under consumer protection legislation, including the Australian Consumer Law (Consumer Rights). Nothing in this Returns and Exchanges Policy affects or limits your rights under the Australian Consumer Law.

You will be entitled (at your election) to a full refund or replacement of the same type of product (if reasonably available) or compensation for the drop in value of the item, if the items:
(a) are or become faulty through no fault of your own;
(b) are not fit for a stated purpose or a purpose you made known to us;
(c) don’t match our description or sample; or
(d) have defects that were not obvious, or we did not bring to your attention.

In the case of any other issue with a product, we can choose at our discretion to provide a refund, repair the product or give you a replacement product.

Please return the items by following the Return Process indicated above as soon as possible after you notice the problem.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.

Returns for purchases made online will not be accepted for return or exchange at a Tom Ford counter or store. Your statutory rights remain unaffected.